Sending email

Once you have purchased stamps you can send emails to the incarcerated individual you want. Your emails will be delivered in one or two business days but never on weekends or holidays.

Things to remember

• Not all services are available for all facilities. To know what services a facility allows go to the Availability and Pricing page and search for the facility you want.
• Make sure you have selected the correct incarcerated individual for the service you want. On the JPay home page, in the Incarcerated individual list, select the incarcerated individual you want.
• Make sure you are logged in to use the JPay services.

To send email

1. On the JPay home page, on the Navigation menu, click Email.

2. On the Compose page, enter the content for your email.
3. You can then attach one of the following:

• Attach an image by clicking Attach Image. Click here to learn more about attaching an image.
• Attach a video by clicking Attach Video. Click here to learn more about attaching a video.
• Record and attach a VideoGram by clicking Record Video. Click here to learn more about VideoGrams.

4. Click Send to send your email. If you do not see the Send button then you have not bought enough stamps for the email you want to send.

Before you send your email you may preview it by clicking on the Preview button. This shows your email as a pdfPortable Document Format.

Note: You can pre-pay a reply for the incarcerated individual by selecting the Include a pre-paid reply for the Incarcerated individual checkbox. This selection will send one stamp to the incarcerated individual that they may use to reply to you.

Related Topics

Before sending email you must first buy stamps. Click here to learn about buying stamps.

You can check your previously sent emails online. Click here to learn about checking your sent emails.